I wanted to talk a little bit about customer service and how it applies in the Internet Age. This concept is often lost in the sea of Internet advertising, driving traffic, social bookmarking, etc. It is a rather Old School concept, but invaluable to any business effort.
Lets say you are getting tons of leads each day, but are having a problem converting them to actual customers or downline. Something as simple as a little personal e-mail to them can often make the difference in converting at a higher rate. Simply say hello, offer to answer some of their questions, let them in on a traffic generation secret of yours.
The key is to let them know there is an actual person who is interested in them behind the computer screen 
Kurt Henninger
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